Canada: Canadian telco Rogers Communications blames outage on traffic accident

Mar 22, 2024 | Posted by Abdul-Rahman Oladimeji

Canadian telco Rogers Communications has blamed its recent outage on a fiber optic cable cut between Guelph and Brampton after a crash knocked down traffic lights and wires, which happened at Claire Rd W and Gordon St in Guelph.

“Customers in parts of Guelph and surrounding areas may be experiencing an interruption to their Internet, TV, and home phone services due to aerial fiber cut caused by an accident, when a waste removal truck took down hydro lines and our fiber earlier this morning," said Rogers in a statement. "Our technical team re-routed traffic and the majority of customers are back online, as the team continues to work to restore services for all customers as soon as possible. We apologize to our customers for the inconvenience and will keep them updated on our progress.” 

The telco was also hit by a major outage two years ago, impacting users in Toronto, Ottawa, Montreal, and other parts of the country. That particular outage lasted for 19 hours and was triggered by a coding error during an update to its network core that led to a series of cascading issues, according to the operator.