Equinix: Technical issues at data center causes banking issues across Singapore

Oct 18, 2023 | Posted by Abdul-Rahman Oladimeji

An outage at an Equinix data center on Saturday brought DBS and Citibank banking services in Singapore offline. This outage also affected other services in its Asian region including the Philippines, Hong Kong and India as people complained about having issues with Facebook, Instagram, WhatsApp, and Call of Duty.

Equinix said, "A technical issue occurred at one of our data centers in Singapore that raised the temperatures in the data center and impacted some customers' operations.” It added that the issue was with its chilled water system and it would be conducting a thorough investigation into the incident to prevent future instances. The Monetary Authority of Singapore (MAS) also noted that it was aware of the outage, and was conducting its own preliminary investigation.

This is not a first time experience for DBS users as the company has experienced several outages in the past year which were unrelated to Equinix. This led MAS to impose restrictions on the company, directing it to conduct a more comprehensive review. 

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